We’re truly sorry for the frustration and disappointment this has caused.
We previously replied to your email to confirm that your refund had already been processed. Depending on your bank, it may take 5–10 business days for the funds to appear in your original payment account.
Our earlier message may have been filtered into your spam or junk folder, which could be why you did not see it. We completely understand how upsetting this situation must have felt, and we sincerely apologize for the confusion and inconvenience.